FAQ

FAQ'S

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes, and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, we will identify if this is an appropriate fit. So, before you say "yes," you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach to coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please email me so we can schedule our initial discovery session and explore the details of the coaching relationship further.

What can I expect from you as my coach?

Be a partner in bringing out the best, the deepest, and the truest in you;
Provide safety, encouragement, and support; an environment in which you can relax and explore;
Respect the confidentiality of the agreements we make;
Expand your view of what is possible and promote discovery of new insights;
Give you input and straight feedback and operate as a sounding board;
Listen carefully to what you say and ask questions that increase awareness;
Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me?

If, within the first month of our coaching relationship, you attend the calls and fully participate in the coaching process but feel it's not working for you, just let me know. We can then discontinue coaching without any issues.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:

Username and password protected;
Verisign Security Certificate protects your data on this site;
Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! If you would like support on something that comes up between our meetings, you can post an inquiry to the Client Log, and I can provide "just in time" coaching via your Private Client Website.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet? Contact me so we can get an account created for you.

I use a password for most of my online accounts. Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, which is under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember, the login information is case-sensitive, so please enter it exactly as it was given to you. Also, type in your login credentials manually rather than copying and pasting them, as this can sometimes include extra spaces, which will make the password incorrect.If you still can't log in or if you've forgotten your login credentials, please email me, and I'll be happy to assist you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet," and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with helpful information so that I know best how to support you, guide you, and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" forms. You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24-hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

Log into your Private Client Website Area.
Click on the Calendar Menu.
Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change.

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my coaching services?

There are two easy payment plans available for each coaching package. You can pay in full and receive a discount, or you may choose to pay in convenient monthly installments. With this option, the agreed-upon monthly payment will be made by credit/debit card and automatically processed securely each month.

What are the various methods of payment I can use to pay for my coaching services?

Payments will be made by credit/debit card and will be processed through PayPal, a secure online payment system.

To schedule a complimentary, no obligation Discovery Session with me, click on the link to my calendar.